5 Easy Steps to Improving Your Security Guard Service

5 Easy Steps to Improving Your Security Guard Service

What we have found is that almost all security guard businesses are capable of supplying the service that property supervisors want, but too often do not due to a lack of continuing excellent control procedures.
Safety guard businesses are unlike any vendor that a home manager usually hires. If you employ a painter, then you are able to see whether or not they are doing their tasks by looking at the walls. But when you employ a security guard company, how often can you see if the guard company is performing their job including running background checks and drug screenings, providing good training for your guards, and efficiently monitoring and supervising your defenses. In most instances they likely are, but it is important to implement a system of verification and quality control to ensure that issues connected with the deficiency of performing these tasks do not start to occur.

In this article we will talk five (5) simple actions to improving your security guard service and achieving everything you picture as your perfect retail security London.
Display Your Guards Qualifications

In most nations, guards have been mandated to have a predetermined level of training before they could start working as security guards. If your state is one of these states, ensure that your security guard company is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the sort of training that’s being provided by your security provider and ask yourself does it seem decent.
It is also your security guard firm performing background and drug screenings on all your guards until they send them to your property? If they are, they ought to be supplying you with verifications. If not, why?
Another superb method to screen if the guard is a fantastic match for your property is to conduct a brief”interview” to get a sense of the guard and also to explain your expectations. This initial dialogue can tell you a lot about what to expect from that guard and it gives you a chance to request a different guard if you think that it is essential.

Assess Guard Training

Though most security guard businesses have an extremely comprehensive orientation that introduces every guard to the company itself, in many circumstances the guard’s orientation to his assigned property isn’t quite as complete. We call the orientation for the assigned property”Site Specific Training”. Find out what your website specific training looks like:
• Does it occur at your premises?
• How long is each new officer educated?
• How long does the security firm double lender? (Double banking is the process of having a seasoned guard working at the exact same time as the new guard.)
Determine the answer to every one of these questions and be sure that they fit with what you feel is sufficient. You should even think about sitting in on your security guard business’s orientation and also your website specific training to acquire an understanding of what goes into preparing a guard to work at your premises.
Inspection Your Guard’s Supervision

Protect supervision is one of the more important factors of very good security guard service. When security businesses provide poor supervision, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the guard to learn and better understand their responsibilities. When the guards aren’t being supervised, they start to feel that their job isn’t important and they start to see themselves as not as a region of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract does not require onsite oversight, how does your security guard firm remotely supervise its guards? Outside the Standard security firm field manager spot checks, the 2 methods of distant supervision that prove most effective are: Officer Check-Ins
If your guards must produce rounds of your premises, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they are on your premises. These monitoring systems permit the security guard company to track the time and log the action of the guards while they are making rounds to various areas on your premises. Many Officer Tour Tracking Systems can generate reports which empower the security guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager should also be given with an abridged version of these reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that having a system for guards to check in regularly with the security guard provider provides a method of earning sure that each guard is secure and alert. By having guards check-in regularly with the security guard company, at least each 30 minutes, guards feel that their security is important and that being awake and alert is also an significant part their job.
Expand Your Guards

After hours inspections of your defenses are always good ways of finding out exactly what is occurring with your security as you aren’t there. Through these inspections, be sure that you ask your security guards questions regarding their responsibilities and duties to ensure that they understand their tasks. In reality, we suggest getting your security guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a licensed security consultant as part of your continuing security program. Bear in mind, when selecting a security consultant be sure that the consultant isn’t really a security guard company. If that’s the case, your audit is guaranteed to turn up issues with your current security guard company.